Tom Stewart is the Executive Director of the National Center for the Middle Market, the leading source for knowledge, leadership, and research about mid-sized companies, at The Ohio State University’s Fisher College of Business. Tom is an influential thought leader on management issues and ideas and an authority on intellectual capital and knowledge management.
Before joining the National Center for the Middle Market, Tom served as Chief Marketing and Knowledge Officer for international consulting firm Booz & Company (now called Strategy&). Prior to that, he was for six years the Editor and Managing Director of Harvard Business Review, and earlier served as a member of the Board of Editors of Fortune magazine.
He is the author of two other books, Intellectual Capital: The New Wealth of Organizations and The Wealth of Knowledge: Intellectual Capital and the Twenty-first Century Organization. He has published articles in Harvard Business Review, strategy + business, Fortune, Business 2.0, Financial Times, and elsewhere.
Tom is a graduate of Harvard College and holds an honorary doctorate from Cass Business School, City University London.
Books by Thomas A. Stewart
"If you read only one business book this year, make it Intellectual Capital"—Paul Saffo
"The watershed book on this important topic"—Prof. Noel Tichy
The Wealth of Knowledge
"Savvy, fun to read, and deeply profound"—Don Tapscott
"Business managers simply cannot afford to ignore this book and its powerful message"—John Hagel
Patricia O’Connell is O’Connell is president of Aerten Consulting and co-author of the best-selling book Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight.
She consults, speaks, and offers workshops with co-author Thomas A. Stewart on using service design to close the gap between customer experience, brand, and strategy, based on the Five Principles of Service Design identified in Woo, Wow, and Win. Services demand that companies and customers cooperate, collaborate, and innovate with both their own and each other’s best interests top of mind.
She is the writer, with author Neil Smith, of the New York Times bestseller How Excellent Companies Avoid Dumb Things: Breaking the Eight Hidden Barriers that Plague Even the Best Businesses.
Patricia is twelve-year veteran of BloombergBusinessweek.com, where she served as news editor and subsequently as the management editor. There she worked with numerous well-known writers and thought leaders while being part of the senior leadership team, overseeing the design and launch of new channels and services.
Patricia has worked with such organizations as the Project Management Institute, the Association of Management Consulting Firms, Strategy&, Boston Consulting Group, Hay Group (now part of Korn Ferry), Stephens Inc., Savannah College of Art and Design, and T. Rowe Price.
Books by Patricia O'Connell
How Excellent Companies Avoid Dumb Things
"A practical, common sense guide to the main stumbling blocks facing business leaders and how to deal with them."—Prof. John Quelch
"Crisply reasoned and crisply written, this book is a virtual how-to-do-it manual for improving your company. If it doesn't give you dozens of good ideas, you haven't read it."—Prof. Alan Blinder
"This book is a great gift to leaders...underscores how critical it is to engage employees across the entire organization. Dumb things, goodbye!"—Frances Hesselbein
Copyright © Thomas A. Stewart and Patricia O'Connell. All rights reserved.