Service Design and Delivery Report Card

Use our Service Design and Delivery Report Card to score your company or business unit on the ten elements (the 10 E’s) of service design and delivery. You’ll get an analysis that reveals where you’re winning and what you should do to improve.

Your results are a starting point for identifying where to apply service design principles to improve your business, which service lines or business units have best practices you can propagate internally, and where you have competitive advantages to exploit or gaps to fill.

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Sign up to receive our Five Principles of Service Design and the introduction to Woo, Wow, and Win!

You'll also receive periodic updates from us with announcements about new writings.

Please check your inbox for the link to the download

Download A Free Excerpt

 

Sign up to read our Five Principles of Service Design, along with the introduction to our book, Woo, Wow, and Win!

You'll also receive occasional emails announcing new articles and resources.

Please check your email box for the download link