by Patricia O'Connell and Thomas A. Stewart | Nov 27, 2016 | Featured
This article was originally published by Linkedin on November 26, 2016 Retailers across the country hired between 640,000 and 690,000 temporary workers for the holiday season, according to the National Retail Federation. Though some of these positions start as early... 
by Patricia O'Connell and Thomas A. Stewart | Apr 12, 2016 | Uncategorized
This article was originally published by Shephyken. When you check into a hotel on a business trip–at the end of a day of meetings or a less than relaxing flight–how do you feel? If you’re like us, you’re tired. And if you’re like us, the last thing you want is a...
Thomas A. Stewart and Patricia O’Connell are co-authors of the bestselling book Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Drawing on their combined experience as management experts, thought leaders, and journalists, Tom and Patricia offer groundbreaking insights into how companies create memorable, differentiating customer experiences that boost reputation, customer satisfaction, and the bottom line.