The LRN Conversation: Can service design advance ethical culture?
December 7, 2016
We were curious about whether foundational service design can lead to companies that more regularly do the right thing—what we call principled performance. Mike Eichenwald who leads the Advisory Services practice at LRN spoke with Tom and Patricia about how organizations can be designed for elevated behavior.
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ABOUT
Thomas A. Stewart and Patricia O’Connell are co-authors of the bestselling book Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Drawing on their combined experience as management experts, thought leaders, and journalists, Tom and Patricia offer groundbreaking insights into how companies create memorable, differentiating customer experiences that boost reputation, customer satisfaction, and the bottom line.
