MRM Talking With: Patricia O’Connell and Thomas A. Stewart
November 29, 2016
In this latest edition of MRM “Talking With” Modern Restaurant Management magazine discusses service design and customer delight with Patricia O’Connell (POC) and Thomas A. Stewart (TAS), authors of the just-released “Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight.”
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ABOUT
Thomas A. Stewart and Patricia O’Connell are co-authors of the bestselling book Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight. Drawing on their combined experience as management experts, thought leaders, and journalists, Tom and Patricia offer groundbreaking insights into how companies create memorable, differentiating customer experiences that boost reputation, customer satisfaction, and the bottom line.
